Onboarding is nightmare, problem two.

1361944956

November 27, 2022 07:49 Edited

I finally have my ID verfied by Fractal.  

Now, I stuck at this page.  The "wating" is forever.  

I checked with Fractal customer service.  Here is their reply. 

 

 

bascially kicked the ball back to polymesh.  

I then posted my problem on reddit.  Any many other users have same prolems for months.

https://www.reddit.com/r/PolymathNetwork/comments/yz3hm4/failed_to_link_polymesh_account_to_my_fractal_kyc/

I asked for step by step guide.  No one cares to give answer and slove the problem.

 

 

 

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  Csaba

  November 29, 2022 20:47

  Hello,

  Thanks for reaching out to us about your issue with onboarding.

  We are sorry to hear what you are going through.
   
  A support ticket has been opened already to track this issue, you should have received some updates through this support ticket.

  Furthermore, this issue has already been escalated to the third-party provider and they are working hard to resolve it.

  Thanks for being patient while we sort this out. 

  All the best,

  - The Polyemsh Team

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