Onboarding is nightmare, problem two.
I finally have my ID verfied by Fractal.
Now, I stuck at this page. The "wating" is forever.
I checked with Fractal customer service. Here is their reply.
bascially kicked the ball back to polymesh.
I then posted my problem on reddit. Any many other users have same prolems for months.
I asked for step by step guide. No one cares to give answer and slove the problem.
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Hello,
Thanks for reaching out to us about your issue with onboarding.
We are sorry to hear what you are going through.
A support ticket has been opened already to track this issue, you should have received some updates through this support ticket.Furthermore, this issue has already been escalated to the third-party provider and they are working hard to resolve it.
Thanks for being patient while we sort this out.
All the best,
- The Polyemsh Team
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