Onboarding is nightmare. Problem one

1361944956

November 27, 2022 07:49 Edited

Problem 1:

Should user uninstall their metamask wallet before use polymesh?  What do you mean web3 wallet?  The term is too general.  Metamask is a common chrome extension for cryto users

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  Csaba

  November 29, 2022 20:46

  Hello,

  Thanks for reaching out to us about your issue with onboarding.

  We are sorry to hear what you are going through.
   
  A support ticket has been opened already to track this issue, you should have received some updates through this support ticket.

  Furthermore, this issue has already been escalated to the third-party provider and they are working hard to resolve it.

  Thanks for being patient while we sort this out. 

  All the best,

  - The Polyemsh Team

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