Onboarding nightmare

Morton Charnley

November 09, 2022 21:05

I would very much like to complete onboarding but, to date, after more than a dozen attempts with Junio, have failed. 

1) Every attempt to photograph my FL driver's license (at least 7) failed as too blurry via webcam and (at least 4) by my smartphone.

2) Every attempt to photograph my US passport (at least 5 times) with my webcam failed.

3) Numerous attempts to photograph my US passport (at least 4) failed however,

4) At least 5 attempts to photograph my US passport with my smartphone were accepted only to fail on trying to take a picture of my face. The app said to fill an oval with my face but, as my passport picture is without glasses, I know from other experiences, that facial recognition generally fails if I have my glasses on to compare to a picture with my glasses off. Unfortunately, with my glasses off, I can't see any oval on the app to try to place my face in. Not to mention the picture is some sort of shading not a true picture.

And the &*^& Jukio CDD simply does not work on my smartphone.

So anyone got any suggestions on how I get verified for Polymesh so I can get the $1700+ worth of Polymath tokens converted while it is still possible to do so?

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  Csaba

  November 11, 2022 12:39

  Dear Morton,

  Thank you for your comment and sorry for the inconvenience taken to you.

  Our team is working closely with the relevant providers in order to fix this issue as soon as possible.
  We have opened a support ticket to track this issue and provided some further instructions there.

  Thank you and Kind Regards,
  
  - The Polymesh Team

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