Onboarding Helpful Hints

Before you can get started on Polymesh, you need to have your identity verified by one of our third-party providers. There are a few helpful things to keep in mind for the smoothest onboarding process: 

• To simplify and accelerate the process, use an international passport.
• Be sure to include a clear, full photo of your identification. This means keeping the documentation as flat as possible, well lit, and uncropped. Document images that don’t meet these requirements may not be accepted.
• Proof of residence documentation needs to be from within the last 6 months. Anything before will not be accepted. 
• Your ID documentation needs to include a Machine Readable Zone (MRZ). This could be found on your passport or national ID depending on your country of residence. An MRZ looks like this:

If you run into any issues, assistance from Fractal can be found at support@fractal.id